Stiebel Eltron Tankless Water Heater Testimonials

I just want to thank you for having excellent customer service! I would highly recommend your company to anyone thinking of an instant water heater! Your customer service is second to none!

I would like to make you accountable of my experience during today’s call for assistance. After dialing 413-247-3380 and hearing the options, I was shortly in line with a Tech Support Specialist.

To my surprise, I was not expecting to get such a great Customer Service. He was able to troubleshoot and answer all questions I had. What really amazed me was how fluently we were able to walk through the troubleshooting steps. Myself not knowing most of the terms, we were able to communicate efficiently and he totally knew how to handle my call. I would like to point out that this kind of behavior is what every company in the world should have. Please accept my gratitude.

I write this email with great gratitude. After your response I contacted an electrician and showed him the email. He tested the circuits on the water heater and found that only one of them had 240 volts. Apparently the geniuses that wired the water heater did it incorrectly. Long story short, your check list paid off and now I have HOT WATER!!!! I cannot thank you enough for the advice. You just saved me over 500 bucks and relieved months of stress.

I hope you understand how important your job is, and how much happier you have made myself and my family. Thank you very much; and no offense but I hope to never contact you guys again, but if I do I know I will be taken care of. Thank you once again and God Bless!

I would like to inform yo of a great experience I had on a problem call with a tankless water heater of yours. The person was very knowledgeable about the unit, and I say that as a retired 30-year union plumber!

She was understanding and willing to listen. She knew the test procedures and potential problems. We worked it out, she shipped the parts out fast. You need more employees like this! Thank you.

Five stars for customer service.
Five stars for responding to emails promptly.
Five stars for calling me and talking with me to find a solution.
Five stars for sending an email auto response when you are out of office.
Five stars to tech crew (is there ten stars?) for being knowledgeable and enthusiastic to help in pinpointing the real issue, and helping me get the water heater up and running again.

I installed the upgraded Tempra 12, and it took about 30 minutes. This new unit maintains the water temp much more efficiently and accurately. I have reviewed our hourly energy usage from PG&E and it seems we are also using less energy to obtain the same temp output. It is performing beyond our expectations!

Your customer service has been great and the exchange process was almost effortless. Thank you, and your staff for their performance. We are happy campers!

You have great customer service, the part you sent solved my problem. Keep up the good work. A pleasure doing business with you.

Thanks again!

Bought a Stiebel Eltron tankles water heater. We have had it for a few years, and it started giving us problems. You were so good to work with to get it back up and running! Thank you for all your help and advice. A company with wonderful service.

Historically I've always had gas or electric water heaters, this is my first tankless water heater. I LOVE it! No more running out of water because someone is taking a shower, or running out because someone is using the washing machine or dishwasher! Bought it because I needed a small footprint, but love it because it is super convenient. I'm so glad I purchased it! Great job!

I LOVE my (Tempra^® Plus) water heater! I sing the praises of my Stiebel tankless water heater to everyone. I don't know why anyone would want one of those big old tanks when they could have a tankless. Also, I save on electricity. And I think the Stiebel is the best! The plumber I had hook it up was also very impressed.

Thank you Stiebel Eltron for being so great. I am going to be your advocate here in Portland, OR. Everyone should get a Stiebel tankless water heater! They will never go back to the old ones once they've tried a tankless.

I have been using this (Tempra^® 24 Plus) water heater for a week now. I had an American Tankless brand for 6 years before this. I tell you what, the craftsmanship and quality of this unit blows the American Tankless out  of the water. I had nothing but problems with the previous unit and that is why I purchased this one. So far I have not had any issues and it produces HOT water ALL the time. It is very user friendly and the temperature is adustable by 1 degree increments, which is amazing in order to get the temperature just right. My previous unit was 5 degree increments and it seemed to be always to hot or to cold.

Originally I did have to have an electrician wire in 3 circuits as inducated in the installation manual. Other than that, this thing took maybe 30 minutes to install, it even fit perfectily to the dimensions I had with the previous tankless water heater.

My only hesitation was that it is made in Germany. After thinking about it, that is probably why it is such a good tankless water heater as this technology has been around forever in Europe. My previous one was made in America as that was one of the main reasons I bought it. Unfortunately, American manufacturer's are a little behind with this technology and it still seems like they are still working the bugs out.

I put one of your (Tempra^®) tankless water heaters in about a month ago. It is working well and we are very pleased with the performance thus far. The cost savings are terrific with no change in the amount of hot water. Too often people only take the time to complain. It is nice to hear the good things also.

I just wanted to send you a note from a personal nature. I purchased one of your multi-use on demand hot water heaters (Tempra^®) for a weekend home in Vermont. I just wanted to tell you that I think the product is excellent. It performs super and I would recommend the product to anyone interested in heating water for any application with electricity.

Keep up the good work and keep things coming local from Western MA!

It was nice talking to you this morning; thank you for providing great customer service.  From past experience with other companies, I worried that Stiebel Eltron would do whatever they could to deny my warranty claim.  I see that is not the case with your firm.