Contact Us
Massachusetts Office & Warehouse
Hours
Customer service and other inquiries:
Monday-Friday 8:00 a.m. - 6:30 p.m. eastern time zone
Shipping and order status questions:
Monday-Friday 8:00 a.m. - 4:00 p.m. eastern time zone
Phone
800.582.8423
413.247.3380
413.247.3369 fax
Mailing Address
Stiebel Eltron, Inc.
17 West Street
West Hatfield, MA 01088
Register Your Product
Stiebel Eltron product registration is quick, easy, and secure, and creates a record that can be used if you have any issue with our product. It also allows us to contact you in the unlikely event that a safety notification is required.
Contact Us by Department
General Information
General Information
Founder
Frank Stiebel
November 8, 1957 – May 7, 2024
President
Jonathan Walsh
[email protected]
Sales
Northeastern & Mid-Atlantic Regional Sales Manager
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Mike Dunn800.582.8423 x27413.258.7592 direct
Southern & Southeastern Regional Sales Manager
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David Corrado800.582.8423 x306413.345.0323 direct
Western Regional Sales Manager
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James Gagnon800.582.8423 x34413.349.4917 direct
National Accounts Manager
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Jeff Smart413.241.6282 direct800.582.8423 x305413.588.4860 cell
Sales Manager, Latin America & Caribbean
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Gerard Ginesta800.582.8423 x301413.268.6902 direct
Inside Sales for Tankless & Electrical Products
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Paul Barnard800.582.8423 x16413.349.4922 direct
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Jessie Stankowski800.582.8423 x17413.304.2009 direct
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Jeanne Grover800.582.8423 x31413.305.1888 direct
Inside Sales for HydroShark® Radiant Products
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Joshua Willis800.805.5384
Inside Sales for C Series 3-Phase High Capacity Commercial/Industrial Products
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Wes Palmer800.826.5537